Trauma
Care Continuum

TCC

Components

Post-collision
Prehospital

Component 3: First Responders, Emergency Call and 911 Centres

Definition

911 centres are one-stop services that initiate an emergency response. Witnesses to a mishap alert 911 centres of an emergency and assist accident victims.

Clientele

All accident victims.

Goal

Alert the network of emergency services of a mishap and encourage the general public to provide initial assistance.

Obtain a swift and standardized response following an emergency call.

Sample Measures

The INESSS Trauma Services Continuum Team is working with 911 centres to standardize the emergency call management protocol across Québec. Moreover, the Team makes effective use of new technologies (VoIP, video conferencing, etc.).

Pre-collision Collision Post-collision

Prehospital

Hospital

Readaptation